Reviews
Incredible customer service!!!
Called on A Saturday for a heater not working they had a technician out in a few hours to inspect and troubleshoot. He had to order the part. They came out Wednesday repaired my unit in an hour. This company has excellent communication by texting and email when and who is in route and they keep their appointments on time. The technician was clean, courteous, and very professional. And the office staff was able to accommodate my needs with a warranty company issue I was having. Overall no one wants to pay for a costly repair but with excellent customer service they made the need so much more easier. I will use them in the future and will recommend them to others.
Thank you, keep up the great work
We used this company for our cooling last summer, and we just used them again for our heat today. They are the PERFECT example of how a company is supposed to be operated. Very kind, knowledgeable, and most importantly they are honest. There might be cheaper options out there, but they have the best value. I know if I call them, the problem will be fixed and it will be done with a smile. If they did local business awards, Covenant should win 1st place.
I have never written a review for anything, but felt I needed to praise the professionalism and work ethic of Chris. We became aware of Covenant after my wife's parents needed some AC work done and they spoke so highly of the work product and person who showed up (who took time to have several meaningful, memorable conversations with my mother in law who was recovering from surgery). So when our new home started suffering from some sub-optimal HVAC installation--despite being built only 5 years prior--and the AC stopped working, we called Covenant. Unfortunately, 3 out of 4 AC coils needed replacing. Chris was very thorough in his explanations and very kind in acknowledging the financial impact of the diagnosis; his interactions with our 3 young children were similarly kind. He even drew a diagram of what the issue was and explained it to my five year old (who was super interested in what was going on). When Chris came back to begin the work, my five year old immediately recognized him and remembered his name (high praise!). He arrived in the early morning and spent more than a full day in our attic and under our house well past dark. He never wavered from his compassionate demeanor. We invited him for dinner which he politely declined eating his lunch AND dinner in his work truck. He went above and beyond not only fixing the problem, but re-configuring some duct work to prevent future issues. His capability, personality, and expertise would be valued in any industry and am so thankful that he was the one who showed up when our AC went out! Oh, and that kind man who helped my mother in law, yep, it was Chris.
Time to have our HVAC and gas log checked out for the rapidly approaching winter. Covenant was highly recommended and Brian arrived during the early part of the window and promptly fixed our old gas log and checked out our HVAC and related items. The news was good and Brian gave my wife and I peace of mind for the winter with no marketing ploys or repair bills. First contact with a "new for us" company is very important and Brian was friendly, professional, knowledgable, and our dog "Max" gave him(and Covenant) the sniff of approval. We will be using Covenant to maintain/improve our systems from now on. Thanks
I would like to take a moment to say that I am so grateful. I am 64 years old and can't do things like I once could. I was broke down on the side of the road with a flat tire on Friday evening and a young man named Will was the only person who stopped to help of what looked like 200 cars that passed. Imagine this I do not carry a cellphone (imagine a person who doesn't have a cellphone in this day and age) but he found I had no spare so he made a call to someone he knew and took my tire to get it fixed. They was unable to repair the tire so he bought me a new tire and came back to install it. I offered to repay him as soon as I could but he said he was once in the same situation and someone helped him so he wanted nothing in return. What a blessing this guy is. Bravo covenant for hiring such a wonderful man
Just wanted to say what an awesome job these guys did, they replaced our ducts in the crawlspace. Very professional, clean work area and all you could hope for! Thank you!! Everybody, y'all might wanna check your duct work if you're in an older home!!
I must say that Covenant Heating and Cooling did fantastic job over and above my expectation. My level on the bar is very high. I expect nothing but the best and they delivered big time.
Just WOW! They are the best.
Covenant just converted my traditional heat pump HVAC to Geothermal. Their work ethic, communication and diligence was beyond that of that of the two other local companies we have worked with previously. (In middle Tn.) We were blessed to have Chris, Taylor, Logan and Christopher at our home for the demolition, install, power on and system up. This team also had great support from Johnathan and Matt Bibb as well.
I highly recommend them. Please contact me with any questions.
My main HVAC system (15 yrs old) had a leak through the coils, so the entire system needed to be replaced. Since we are in the middle of a Tennessee summer, Covenant is extremely busy. They couldn't get the system swapped out for 10 days, so they came back out and filled the unit with freon so my family and I could remain cool until the unit could be swapped out. I've used a number of HVAC companies over the years, but I have finally found a company that I can count on to be honest and provide excellent service.
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