Reviews
Timely prompt service. Our service technician Rodney Sneed was friendly and professional. We will be using Covenant for all our HVAC needs.
Brian Benter came out to service our unit and although I was at work my husband called to say how pleased he was with his service. Not only was Brian professional, knowledgeable and friendly, he was very respectful wearing a mask and booties not even knowing we are a high risk home. I would absolutely recommend Covenant. Ask for Brian!
Very professional and clean.
I do recommend this company. When my HVAC unit was installed 5 yrs ago everything went as planned. The installation and professionalism was superb. I have met with the owner of this company and his heart is pure and I highly recommend Covenant if you live in the area. They stand behind their word so if you live in the area Covenant is the place for your HVAC needs.
the company I work for has been doing business with Covenant Heating and Cooling for 7 years. We have been pleased with their customer service, their tech's knowledge and ability, and the value of what we pay for. Today, Brian came by and did our 6-month maintenance. He found we had an issue with our unit - he explained it to us thoroughly, and then fixed our issue in a timely manner. Each tech we've had over the years has been wonderful. There's a reason we keep calling them, year after year.
I've used Covenant for a general HVAC maintenance and had duct cleaning. I honestly cannot say enough about how nice, helpful, and trustworthy they are. We've had a handful of issues fixed and every time someone has taken time to make sure I understand why something might need to be addressed. Chris particularly took time out of his evening to walk me through some questions and educate me on how my system works. It's really nice to be able to trust a company to do right by you. They even prayed for my baby's heart surgery and followed up to ask how she was after. Not a lot of people or companies do that. I'm telling you, hire this company, they care about doing the right thing.
I am reviewing the evaluation process used by Matt Caylor of Covenant Heating and Cooling. I am very favorably impressed with the manner in which he developed his bid.
I called Covenant to bid on a replacement for our outdoor unit which uses gas to heat and electricity to cool. I chose to call Covenant because the company advertises that their techs are NATE (North American Technician Excellence) certified. Having researched the significance of that certification, I know the standards they have chosen to meet.
Of all the bids I got, Matt was one of only three who took the time to research the conditions of my house. Of the three, Matt was the most thorough. He took into account the condition of the home. He measured the size and number of the windows and took into consideration manufacture and condition of the windows. He asked about insulation in the attic and crawlspace and size of the interior.
Matt and I discussed issues about airflow because I would not allow him inside the house due to concerns about the Covid virus. No other representative or contractor was as complete in assessing my house and how the results of the appraisal affected my needs for proper air conditioning.
Matt took the time to explain what was involved in his thought process, emphasizing important criteria and observations. He used the data he gathered to determine the best sized HVAC product, employing software based calculations instead of just "eyeballing."
I am impressed with how Matt represented himself and Covenant Heating and Cooling.
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